What is Mobile Banking?

With First Bank Mobile Banking, you can conveniently and securely access your account information, pay your bills, transfer funds, or find a nearby ATM or Branch from your mobile device.

How can I register for Mobile Banking?

You can enroll in Mobile and Text Banking through First Bank's Online Banking service. After signing on to Online Banking, select "Mobile Banking" tab, then follow the prompts to register your mobile device.

What types of Mobile Banking services does First Bank offer?

We offer a variety of Mobile Banking services to support the many mobile devices and plans our customer's use. Learn more about our Mobile services.

How do I sign on to Mobile Banking?

Once you've registered for Mobile Banking, you can sign on using your Online Banking credentials. If you are not a First Bank Online Banking user, please enroll in Online Banking and then register for Mobile Banking.

I am unable to sign on to Mobile Banking using my User ID and Password. What's wrong?

You may be unable to sign on to Mobile Banking if:
  • You have not registered for Mobile Banking. To register, login to Online Banking, select the "Mobile Banking" tab and then follow the prompts to register your mobile device.
  • You have incorrectly entered your User ID and/or password.
  • Your login credentials have been locked out.
For assistance, contact us at 800-760-2265, option 3.

What types of accounts can I access through Mobile Banking?

You can access account balances and history for savings, checking, and some loan accounts. During the registration process you will have the opportunity to see which accounts are available to view in Mobile Banking.

What do I do if I lose my mobile device?

If you lose your mobile device, we recommend you contact us immediately at 800-760-2265, option 3. In addition, we recommend removing your mobile device from Mobile and Text Banking through First Bank Online Banking service:
    1. Sign on to Online Banking and selecting the "Mobile Banking" tab.
    2. Select "Stop Using Mobile Banking" from the "Actions" drop-down for the specific device.
    3. Click "Delete".
Once you replace your mobile device, you can register the new device:
    1. Sign on to Online Banking and select the "Mobile Banking" tab.
    2. Click "Add New Mobile Phone" and follow the registration prompts.

Is there a cost to use Mobile or Text Banking?

There is no charge to set up Mobile Banking. Messaging and data rates may apply. Check with your carrier for details.

Where can I find more information about Mobile or Text Banking?

For more information, visit our Mobile Banking page.

How do I view my account transaction history through Mobile Banking?

After signing on to Mobile Banking, select "Accounts," then select the account you wish to view. The date posted, description, amount, and running balance are displayed for each transaction. For a detailed look at your account transaction history, please sign on to First Bank's Online Banking service using your computer, select "Accounts," then "Account Activity."

How do I transfer funds through Mobile Banking?

After you've signed on to Mobile Banking select "Transfers." Select which account you'd like to transfer from and which account you'd like to transfer to, then enter the amount you'd like to transfer. Finally, confirm the transfer information. If you need to make a future-dated or recurring transfer, please sign on to First Bank's Online Banking service using your computer.

What is the maximum amount I can transfer through Mobile Banking?

The maximum amount that can be transferred through Mobile Banking is $99,999.99.

How do I pay my bills through Mobile Banking?

The first step is to enroll in our Bill Payment service through First Bank's Online Banking and set up your payees. Next, sign on to Mobile Banking, select "Payments," then select "View/Pay Biller." Choose the payee, enter the payment amount and the date you'd like the payment to be made. Finally, confirm the payment information. If you need to add additional payees or view more e-bill details, please sign on to Online Banking using your computer.

What is the maximum amount I can pay a bill for through Mobile Banking?

The maximum payment amount that can be made for a single payment or the cumulative amount that can be scheduled for a single day through Mobile Banking is $100,000.00.

How do I view my Bill Pay history through Mobile Banking?

The bills you've paid using our Bill Payment service will appear in your account activity. After signing on to Mobile Banking, select "Accounts," then select account that was used to pay your bill. For a detailed look at your bill payment history, please sign on to First Bank's Online Banking service using your computer, select the "Bill Pay" tab and then click "Bill History."

USING MOBILE APPS

Does First Bank offer any apps for my Mobile Device?

Yes. With First Bank's Mobile Banking app, you can manage your accounts with ease on your iPhone®, iPad® or AndroidTM device. You can view your account balance and history, pay your bills, transfer funds, and locate First Bank branches and ATMs.

How do I download the Mobile app?

It's easy to get started. You can enroll in Mobile and Text Banking through First Bank's Online Banking service. You'll receive a text message with a link to download the App that's appropriate for your phone.

You can also go directly to the app store for your phone to download the App.
    iPhone/iPad users:
    1. Launch the App StoreSM on your device.
    2. Enter "First Banks Mobile" in the search box.
    3. Select the application, tap FREE, then tap INSTALL.
    4. Enter your Apple ID and password, then tap OK.
    Android users:
    1. Launch the Google Play Store on your device.
    2. Enter "First Banks Mobile" in the search box.
    3. Select the application, tap FREE, then tap OK.

How do I update an existing Mobile app?

To receive the update, please follow the directions below for your mobile device:
    iPhone/iPad users:
    1. Launch the App Store on your device.
    2. Tap "Updates" in the bottom right corner of the screen.
    3. Select the application, tap UPDATE, then tap INSTALL.
    4. Enter your Apple ID and password, then tap OK.
    Android users:
    1. Launch the Google Play Store on your device.
    2. Tap the menu button and choose "My Apps."
    3. Select the application, tap UPDATE, then tap OK.

Does First Bank offer a Mobile app for my Blackberry® device?

No. First Bank does not support BlackBerry devices at this time.

How do I reinstall my existing Mobile app?

To reinstall the First Bank Mobile app on your mobile device:
    iPhone and iPad users:
    1. Select and hold your finger on the app icon until the icons shake.
    2. Tap the "X" on the app icon.
    3. Tap "Delete."
    4. Tap the "Home" key to exit out of delete mode.
    5. Launch the App Store on your device.
    6. Enter "First Bank Mobile" in the search box.
    7. Select the application, tap FREE, then tap INSTALL.
    8. Enter your Apple ID and password, then tap OK.

USING TEXT BANKING

What is Text Banking?

If you have a mobile device that is capable of sending and receiving text messages, staying on top of your finances is easy. This free service allows you to quickly request and receive account information via text message. You don't need to sign in with an account number or password, and it's just as secure as all of our other services.

How do I register for Text Banking?

You can register for Mobile and Text Banking through First Bank's Online Banking service. After logging on to Online Banking, simply select the "Mobile Banking" tab and then follow the prompts to register your mobile device.

If you are registered for Downloadable Mobile App, you can register for Text Banking by selecting the 'More' menu option, then Register for Text Banking.

How do I use Text Banking?

Just text one of the following commands to TXTFB (89832) code and you'll get the answer you need in seconds.
    -BAL - receive balances for all accounts enrolled for Mobile Banking
    -HIST + account nickname - get recent transactions for selected account
    -ATM + zip code - get a list of ATMs near you (e.g. ATM 63105)
    -Branch + zip code - get a list of branches near you (e.g. Branch 63105)
    -"HELP" - receive a list of all text functions
    -"STOP" - Cancel your Mobile Banking service and Alert functionality

    Message and data rates may apply.

How do I check my account balance with Text Banking?

After you've enrolled in Text Banking, simply text BAL to TXTFB (89832) and you'll get a text message back with the balance of your account(s) that are registered with Text Banking.

How do I view transaction history with Text Banking?

After you've enrolled in Text Banking, simply text HIST + nickname (e.g., HIST 1 or HIST 2) to TXTFB (89832) and you'll get a text message back with the most recent transactions on the account you requested.

How do I find ATM locations with Text Banking?

After you've enrolled in Text Banking, simply text ATM + zip code (e.g., ATM 63105) to TXTFB (89832) and you'll get a text message back with a list of the First Bank ATMs located near the zip code you requested.

How do I find Branch locations with Text Banking?

After you've enrolled in Text Banking, simply text BRANCH + zip code (e.g., BRANCH 63105) to TXTFB (89832) and you'll get a text message back with a list of the First Bank branches located near the zip code you requested.

Which mobile carriers support Text Banking?

Although Text Banking works on most mobile devices, not all mobile carriers support our 5-digit short code TXTFB (89832). First Bank's Text Banking is supported by the following carriers, including many of their acquired companies:
  • AT&T
  • Verizon
  • Sprint
  • T-Mobile

Why am I unable to use Text Banking?

To use Text Banking, sign on to First Bank's Online Banking service, select the "Mobile Banking" tab and follow the registration prompts to enable your device for Text Banking.

If your account is already registered for Text Banking and you would like to add a second mobile device, select "Add New Mobile Phone” and follow the registration prompts enable your new device for Text Banking.

A mobile phone number may only be registered for Text Banking for one online account. If you want to use Text Banking on a different account, you will need to unregister the existing account and register the other account. Otherwise, you may choose to use Browser Banking or Mobile Banking app to access information on the other accounts).
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